Legal
Privacy Policy
Your privacy is fundamental to everything we do. This policy explains how Dravoe AI collects, uses, and protects your personal information and health data.
Last updated: January 15, 2026
Overview
Dravoe AI ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes our practices concerning the information we collect from users of our healthcare navigation and patient engagement platform. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
- Personal identification information (name, email, phone number)
- Health system and organizational data
- Usage data and analytics
- Communication preferences
- Technical information (IP address, browser type, device information)
How We Use Your Information
- Provide and improve our healthcare navigation services
- Personalize patient engagement experiences
- Communicate about service updates and features
- Analyze usage patterns to enhance platform performance
- Comply with legal and regulatory requirements
Protected Health Information (PHI)
- PHI is handled in strict accordance with HIPAA regulations
- We maintain Business Associate Agreements (BAAs) with all partners
- PHI is encrypted at rest and in transit
- Access to PHI is limited to authorized personnel only
- Regular audits ensure ongoing compliance
Data Security
- End-to-end encryption for all data transmissions
- SOC 2 Type II certified infrastructure
- Regular penetration testing and security audits
- Multi-factor authentication for system access
- Continuous monitoring and threat detection
Data Sharing
- We do not sell personal information to third parties
- Data may be shared with healthcare providers as authorized
- Service providers are bound by strict confidentiality agreements
- Aggregate, de-identified data may be used for research
- Legal disclosures only when required by law
Your Rights
- Access your personal data upon request
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt-out of marketing communications
- File a complaint with regulatory authorities
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact our Privacy Officer:
Email: privacy@dravoe.ai
Address: 100 Montgomery Street, Suite 1200, San Francisco, CA 94104